We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible. Any item may be returned for any reason within 7 days of the date of delivery so long as it remains in a saleable condition. We will refund the price of the item(s), less shipping costs, to the purchaser. Please note that, with the exception of faulty merchandise, we cannot accept the return of any items which have been opened or used. This does not affect your statutory rights.
To return an item to us:
- Click the "Order Returns" link in Customer Services whilst logged into your Eros Shop account.
- Click the order number that the products you're returning were supplied under from your list of orders.
- Tick the item(s) you wish to return, amending any quantities where applicable.
- Check/amend your contact information and click "Return Selected Items" to complete the returns process and be issued with your RMA (Returns Merchandise Authorisation) number. Please print this confirmation page or the confirmation RMA email we send you and enclose it with your returned item(s).
- Write the RMA number clearly on the FRONT of your package and send it to us at the following address:
vwe internet ltd
6 Eastfield Road
Please wrap the item(s) securely for transit, using the original packaging if available, and remember to enclose your printed RMA web page or email. You will need to cover the cost of returning any item(s) to us.
Please note that:
- obtaining a proof of posting does not prove that we received any package(s) you send. We therefore strongly recommend that you use method that guarantees a signed-for delivery and offers full compensation should any item become lost or damaged.
- we are unable to accept/process any returns without a valid RMA number or refund items that have been damaged whilst in transit to us or through the use of incorrect packaging.
Once we have received and verified the returned item(s) against the RMA issued, we will initiate the appropriate refund or for like exchange.